Returns

You have 30 days after your order arrives to ask for a return. Returns are handled by Slippy LLC of Bellingham, Washington, which sells this shop's orders.

What can be returned

An item can come back if it's in the condition you received it: unused, with any tags, and in its original packaging. You'll need the receipt or another proof of purchase.

These can't be returned:

• used smoking items, which includes a banger, cap or rig that has been used
• custom products, such as special orders and personalized items
• hazardous materials, flammable liquids and gases
• sale items and gift cards

How to start a return

Contact us with your order details. If the return is accepted, we send a return shipping label and instructions on where to send the package. Items sent back without a return being requested first aren't accepted.

Damaged, defective or wrong items

Check your order when it arrives, and contact us straight away if anything is damaged, defective or not what you ordered.

Exchanges

The quickest way to swap an item is to return it and, once the return is accepted, place a new order for the one you want.

Refunds

When the return arrives and has been checked, you'll hear whether the refund is approved. Approved refunds go back to the original payment method, and your bank or card company can take some time to post it. Refunds are at the store's discretion and can carry a restocking fee of up to 25% of the original cost. Shipping charges aren't refunded, including the cost of free shipping.